As a front desk or front office associate, you are responsible for performing various administrative job duties. 

             Duties and Responsibilities:

• Register guest and assign rooms. Accommodates special requests whenever possible.
• Knows room locations, types of rooms available, and room rates.
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
• Uses suggestive selling to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department, all checkouts, early check-ins, special requests.
• Takes reservations and cancellation procedures.
• Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
• Knows how to use front office equipment.
• Performs cashier-related functions, bill settlement, posting charges to guest, paid outs, foreign exchange, etc.
• Coordinates with the maintenance department for repair work requests.
• Knows message and package handling procedures and records details. Advise guests of any messages, mail, package, etc . received for them.
• Communicate services and amenities of the hotel to guests.
• Direct bell service personnel to escort guests and transport their luggage to the room.
• Reports any unusual occurrences or requests to the manager-on-duty.
• Knows all safety and emergency procedures and is aware of accident prevention policies.
• Perform other duties that may be assigned/requested by the management